Finding competent first line help-desk personnel can be hard. Building a second line to take care of more complex issues is even harder. That is why Edgeguide can provide second line support as a service.
We maintain and update your knowledge database and take care support incidents in a way that eliminates the root cause instead of working on the same incident over and over. Our account managers have regular meetings with you to report statistics, discuss improvement areas and changes for the service to evolve over time.
Send us a message here and briefly describe the migration challenge your organization is facing. We'll reach out to you as soon as we can.
”We faced a multi-faceted and complex migration challenge following a carve-out. We contacted EdgeGuide and they envisioned a smooth transition from Google Workspace to Microsoft 365 with very low business impact – and they delivered flawlessly. They also provided us with communication strategies and materials so all users could prepare before, during and after the transition. We are now securely ...
CIO, Onitio
"EdgeGuide proved to be the perfect partner for our migration journey from Google Suite to Microsoft 365. Their ideal blend of patience and proficiency navigated us through the necessary change management. We appreciate that the service EdgeGuide provided was thoughtfully tailored to meet our unique requirements. At twoday, we lead our customers in the complex landscape of digital transformation b...
Technical Director, twoday
"EdgeGuide fits in well with our team by being true professionals. Because of the ever-changing industry, we need project management and architecture for complex IT-projects. The consultants at EdgeGuide have long term action plans but are quick to get processes moving. We highly recommend working with EdgeGuide."
COO
"EdgeGuide made a massive difference by helping us with IT project management. We are an international company, so having more standardized processes and better governance from HQ upped both trust and efficiency. When acquiring businesses, we now have a clear structure to make the transition process smooth."
IT manager
"EdgeGuide helped us with technical aspects of a rebranding after an acquisition. With smooth processes and clear communication, EdgeGuide is a great partner that performs operatively as well as strategically."
CMO
"Edgeguide is one of the most reliable and competent IT teams that I have worked with. High integrity and high standards in IT knowledge combined with emphatic and engaged team members enabled an effective implementation of Microsoft 365 in a complex, decentralized global organisation."
COO
"We trust EdgeGuide. We needed to add custom tools for administration and automation to our platform, so of course we wanted EdgeGuide to handle that project. They aced it."
VD/CEO
"EdgeGuide was a key player during our transformation journey. With EdgeGuide's methodical approach we could successfully migrate our core business logic to the cloud."
CIO
"We wanted EdgeGuide to lead our user adoption initiative. Thanks to EdgeGuide, we now have a complete framework that works with our organization's user adoption needs."
IT Manager Training and Education
"EdgeGuide prioritizes security throughout the it environment. Due to the holistic view, it is virtually risk free to carry out projects together with EdgeGuide."
VD/CEO
"Thanks to EdgeGuide we safely moved our Lotus Notes applications to Office 365. And now we also have a clear strategy for how to manage future migration projects."
Head of IT
"Technical complexity is not an issue for EdgeGuide. Their deliveries are on time and their solutions are always secure, in accordance with the sector's high standards."
VD/CEO
"We had a hard time migrating our Notes applications to Office 365. EdgeGuide's competence and experience helped minimize the risks, while keeping the cost low. Our users are now happy to be using a safe and modern it platform."
VD/CEO
"From what I've seen, EdgeGuide's developers are excellent at creating solutions for SharePoint Online and Office 365. The projects I've been involved in have always had deliveries with high quality for a set price with no hidden fees."
Collaboration Application Governor
"EdgeGuide communicates clearly, making it easy and smooth to collaborate – I have been seen and heard by EdgeGuide. That makes it easy to find ways to move forward, and to finish projects. EdgeGuide feels like a natural partner."
Head of IT
